Tap “Forgot password” on the login screen. We'll send a reset link to your registered email. If you signed up with Google, Apple or Facebook, use that same provider to log in instead.
How do I change my email address?
Email changes are not available in-app yet. If you need to update your email, contact us at contact@swiipy.com from your old address and we'll handle it manually.
How do I delete my account?
Open the app, go to your profile, then tap the menu and select “Delete account”. This permanently removes your profile, photos, matches, messages and all associated data. You can also request deletion via the link below.
Why can't I log in with Google / Apple / Facebook?
Make sure you have the latest version of the app and a stable internet connection. If you previously signed up with email, the social login will merge automatically as long as the email matches. If the issue persists, contact support.
💘Matches & Feed
Why don't I see any profiles in my feed?
Check your distance setting in your profile (5–200 km) and your “looking for” preferences. If you're in a low-density area, try increasing the distance. New profiles are added daily.
How does the swipe work?
Tap the fire icon to like, the snowflake to pass. When two people like each other, it's a match and you can start chatting. Liked someone by mistake? You can undo your last swipe.
What is Incognito mode?
Incognito mode hides your profile from others' feeds while you can still browse. You can enable it in your profile settings. People you've already liked will still see you.
I'm not getting any matches. Why?
A clear, well-lit photo where your face is visible makes a big difference. Add multiple photos and write a short bio. Your distance and age range also affect who you see and who sees you.
🛡️Safety & Reporting
How do I block someone?
Open the conversation or the user's profile, tap the menu (three dots) and select “Block”. Blocked users can no longer see your profile, message you, or appear in your feed.
How do I report a profile or message?
From the user's profile or in the chat, tap the menu and choose “Report”. Pick a reason (harassment, fake profile, inappropriate content, etc.). Our team reviews every report within 48 hours.
I'm being harassed. What do I do?
Block the user immediately, then report them. If you feel unsafe or threatened, contact your local authorities. For urgent safety concerns, email us at contact@swiipy.com.
How do you protect my data?
All data is encrypted in transit. Photos are reviewed by AI moderation before being shown publicly. We never share your exact location — only approximate distances. See our Privacy Policy for full details.
✨AI Assistant
What is the AI Assistant?
Swiipy includes an AI assistant in two places: in any chat, tap the ✨ icon to get 3 personalized message suggestions in 4 tones (Casual, Flirty, Curious, Funny). On your profile, tap “Generate with AI” to get bio drafts in 4 vibes (Warm, Witty, Mysterious, Sincere). It's there to help you when you're not sure what to say — never to write things for you behind your back.
Is the AI Assistant free?
Yes. The AI features are free for all users during launch.
What data is shared with the AI?
Only what's needed for the specific request: your first name, age, city, bio and interests, and — for chat suggestions — the last few messages in that conversation. Your photos, identity documents, payment information and other private data are never sent to the AI provider. See our Privacy Policy for full details.
Will the other person know I used the AI?
No. AI suggestions are inserted into your input field — you can edit, rewrite or discard them before sending. The other person only sees the final message you actually send.
Does the AI learn from my messages?
No. We use OpenAI's API, which by policy does not train on data sent via the API. Conversations stay yours.
Can I turn the AI off?
Yes. If you simply don't tap the ✨ icons, nothing is sent to the AI. We'll also add a global toggle in a future update if you want to hide the buttons entirely.
📱Technical Issues
The app crashes when I open it.
Make sure you have the latest version installed. Try restarting your phone, then reinstalling the app. If the problem continues, send us an email with your phone model and OS version.
My photos won't upload.
Check your internet connection and that the app has permission to access your photos. Photos must be under 10 MB. If you keep getting errors, try a different photo or restart the app.
I'm not receiving notifications.
Make sure notifications are enabled in your phone settings for Swiipy. Also check the in-app notification preferences in your profile. Some Android devices require disabling battery optimization for the app.
Push notifications wake me up at night.
Open your phone's settings, find Swiipy, and adjust the notification settings — you can mute them entirely during certain hours. We're working on quiet-hours settings inside the app. If you're in Israel, you can also enable the new Shabbat-aware mode to silence notifications from Friday afternoon to Saturday night.